2020 - Coronavirus (COVID-19)


updated - Thursday March 26, 2020

In order to encourage the practice of social distancing while using transit, Valley Metro will be suspending fare collections on all Valley Metro transit services beginning Friday, March 27, until Friday, April 24 (subject to change). Seven-day and 31-day VPASS holders will be able to exchange their valid/active transit bus pass for a new pass. Seven-day and 31-day VPASS holders receiving a new pass should not activate the new pass until after the fare free service period has expired. During this period of fare free transit service due to the COVID-19 Pandemic, passengers are asked to observe the following:

  • Only travel for essential needs.
  • Use the front door for entry/use the rear doors for exit. All Valley Metro vehicles are ADA accessible. ADA features on Valley Metro vehicles will be available as usual.
  • Limit interaction with the bus operator, with the exception being in case of emergency (Valley Metro staff will be available to answer questions/address concerns at the Campbell Court Transfer Center or call 540-982-2222).
  • No extended rides on one transit route will be permitted. Valley Metro staff will be closely monitoring each transit bus in order to maintain a safe environment.

If you have questions, please contact Valley Metro offices at 540-982-2222.

updated - Tuesday March 24, 2020

Valley Metro is closely monitoring updates on the COVID-19 virus spread in the United States so that we may continue to take reasonable precautions to address the risk. The well-being of our staff and passengers is paramount. In addition to standard housekeeping practices, the passenger waiting area and restrooms in Campbell Court are periodically disinfected throughout the service day. Lastly, transit buses are cleaned with disinfectant at the end of the service day.

Passengers should follow recommended guidelines for proper hygiene (CDC: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html). If a passenger on the bus is in need of immediate medical assistance, the Operator will contact Dispatch to request emergency services. If a passenger is ill with bodily fluids expelled on the bus, the bus is immediately pulled out of service for cleaning. On-board passengers are transferred to a clean replacement bus to continue their trip.

The most important action the public can take is to stay updated and follow recommended guidelines from official sources: