TPAC Applications open Feb. 1, 2025

Public transportation plays a vital role in connecting communities of the Roanoke Valley. To ensure that Valley Metro truly serves the needs of its users, it's crucial to establish channels for passenger input and engagement. One way we do this is through the Transit Passenger Advisory Committee (or TPAC), a dedicated group of Valley Metro riders who represent the communities in our region and provides valuable feedback and recommendations to the GRTC Board of Directors on transit service, facilities, plans, and policies.

Connecting Passengers with Decision Makers: The TPAC acts as a bridge between the passengers and Valley Metro staff. The TPAC provides a platform for passengers to voice their concerns, share experiences, and offer recommendations directly to Valley Metro. By establishing this direct line of communication, we gain valuable insights into the needs and expectations of riders, ensuring decisions are more responsive and reflective of the communities we serve.
   
Enriching Transit Planning and Operations: The TPAC serves as a source of diverse perspectives and expertise. Committee members, representing different demographics and transit experiences, contribute to transit discussions and provide valuable feedback on transit service, facilities, plans, and policies. These insights help Valley Metro identify areas for improvement, consider innovative solutions, and make informed decisions that enhance the overall transit experience for all passengers.
   
Fostering Collaboration and Trust: By actively involving passengers in the process, we are striving to foster collaboration and build trust between Valley Metro and its riders. When passengers see their input being considered and acted upon, it increases confidence in the agency's commitment to meeting their needs. We hope this collaborative approach helps to create a sense of ownership and shared responsibility, as passengers can actively contribute to the improvement of their transit system.
   
Ensuring Equitable Transit Solutions: The TPAC prioritizes inclusivity by ensuring that the diverse needs of all transit users are considered. Committee members advocate for accessible facilities, equitable service distribution, and transportation solutions that cater to various demographics, including individuals with disabilities, senior citizens, students, and low-income communities. The TPAC's recommendations have helped to shape policies and practices that promote equal access and improve the overall transit experience for everyone.
   

The TPAC serves as an invaluable resource for both passengers and Valley Metro. By providing a platform for direct passenger input, the TPAC facilitates meaningful dialogue, improves transit planning and operations, and creates an atmosphere of collaboration. By incorporating diverse perspectives, promoting inclusivity, and fostering transparency, Valley Metro can build a stronger, more customer-centric system that meets the evolving needs of the Roanoke Valley. Through the TPAC, Valley Metro seeks to take a step towards advancing a transportation network that truly serves the people it is designed for: the passengers.

If you are a Valley Metro rider and interested in joining the TPAC, please visit www.valleymetro.com/tpac to fill out an application. You can also request a paper application at the information booth at Third Street Station and the reception desk at the Valley Metro administrative office. Applications will be accepted until March 31, 2025. New TPAC members will begin their terms in July 2025.

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