S.T.A.R.

S.T.A.R.(Specialized Transit - Arranged Rides) is a service of Valley Metro that is operated by RADAR, to provide transportation to individuals with disabilities who are unable to ride a Valley Metro bus. The following are guidelines under which we operate the S.T.A.R. service:

Service Area: The entire City of Roanoke, the town of Vinton, and the city of Salem are service areas; within 3/4 of one mile on either side of a regular Valley Metro fixed route.
Qualification: To be qualified for S.T.A.R. service, you must first submit a completed application to Valley Metro.

To acquire an application, you may call Valley Metro at 982-2222 and have one mailed or faxed to you.
You may also click here to download an application.
When you and your medical professional of choice have completed the application, you may mail it to us at:

Valley Metro - STAR Service
PO Box 13247
Roanoke, VA 24032-3247

Instead, you or your doctor's office may fax the completed application to (540) 982-2703 (Attention: STAR Service)

Service Hours: 5:45 a.m. - 8:45 p.m. Monday through Saturday. The last pickup time scheduled is 8:15 p.m. Please note that our service does not operate on New Year's Day, Memorial Day, July Fourth, Labor Day, Thanksgiving and Christmas, or any day when Valley Metro is operating on snow routes. If the service is closed for any other reason, announcements will be made on local radio and television stations.
Cost: The cost per trip is $3.50. All clients must pay by cash, ticket or pass. If paying by cash, exact change is required. Drivers are not allowed to make change. Collection of the fare will be completed before the client boards the vehicle. Tickets or passes can be purchased in advance by calling 982-2222 for passengers who find this more convenient than carrying cash. Passengers who fail to pay in advance or at the time of boarding may be denied transportation.
How To Arrange For Transportation: You will need to call 343-1721 (extension 3) to make reservations. Reservations are taken between the hours of 8:00 a.m. and 5:00 p.m., Monday through Sunday. Reservations must be made at least one day in advance of desired transport time.

Please have the following information ready to give to the dispatcher:

Identification Number and Name
Time of your Appointment
Your Destination, Building Name and Address
Your Return Timeand destination

Visitors: If you are eligible for ADA Paratransit through another transit system, and you are visiting within our service area, please call our office in advance regarding your needs to access the STAR service during your visit. If you are calling from out of the area, you may contact us toll free at 800-388-7005. If you are ADA Certified through the STAR service, and you will be visiting in another city, you should contact the public transportation provider in that city regarding their policies for visitors.
Return Trips: The S.T.A.R. passenger is required to schedule the return trip when making their reservation. The van will be scheduled, as per your request, and will wait five minutes past your scheduled time. Individuals missing their scheduled return time will be charged for that trip and must call 343-1721 to arrange another pickup time. RADAR will dispatch a vehicle as soon as possible without affecting other scheduled pickups.
Cancellation: Any cancellations must be made at least one hour in advance of the trip.
General Information: As mandated by the Americans with Disabilities Act, RADAR reserves the right to change any scheduled time up to one hour from the time requested. The client will be notified of this when making a reservation.
Passenger Aides: S.T.A.R. passengers may have an aide to travel free along with them if they require assistance to use the service. (Please note: Individuals who are qualified to be S.T.A.R. riders, and choose to ride as an aide assisting another S.T.A.R. passenger, must also pay the $3.50 fare each way.)

For more information please call Valley Metro at (540) 982-2222 or check the RADAR web site!

Updated - 3/13/2018